Faq
If you have questions about shopping at Goodlife, we’ve compiled answers to the most common inquiries below. For further help, feel free to reach out via support@goodlifestore.shop
1. Do I need to meet a minimum order value for free shipping?
No minimum order value is required! We offer permanent free shipping for all orders—whether you’re buying a single small tool or multiple items, your package will be delivered to your doorstep at no extra cost.
2. How can I track my order?
After your order is processed and shipped (usually within 1-3 business days), we’ll send an email to your registered address with a unique tracking number and a link to check your package’s status. If you don’t receive the tracking email within 4 business days, please contact us at support@goodlifestore.shop with your order number.
1. Do I need to meet a minimum order value for free shipping?
No minimum order value is required! We offer permanent free shipping for all orders—whether you’re buying a single small tool or multiple items, your package will be delivered to your doorstep at no extra cost.
2. How can I track my order?
After your order is processed and shipped (usually within 1-3 business days), we’ll send an email to your registered address with a unique tracking number and a link to check your package’s status. If you don’t receive the tracking email within 4 business days, please contact us at support@goodlifestore.shop with your order number.
3. What if the product I received is defective or wrong?
We apologize for any inconvenience! If you get a defective, damaged, or incorrect item, please email us at support@goodlifestore.shop within 7 days of receiving your package. Include your order number and clear photos of the issue, and we’ll quickly arrange a free replacement or full refund—no extra steps needed.
4. How long do I have to request a return?
You can request a return within 30 days of receiving your package, as long as the item is unused, in its original packaging, and in the same condition as when you got it. Customized items are not eligible for return unless they’re defective. To start a return, email support@goodlifestore.shop with your order details.
5. When will I get my refund after returning an item?
Once we receive and inspect your returned item (usually within 2-3 business days of delivery to our warehouse), we’ll process your refund. Refunds are sent to your original payment method, and it may take 3-7 business days for the funds to show up—this depends on your payment provider. We’ll send you an email once the refund is initiated.
6. Do you ship to my country/region?
We currently ship to most regions worldwide. If you’re unsure whether we deliver to your location, please send your country/region information to support@goodlifestore.shop , and our team will confirm for you promptly.