Shipping policy
At Goodlife, we aim to make your shopping experience smooth—starting from order placement to delivery. This Shipping Policy explains our shipping terms, including delivery 范围，timelines, costs, and more, so you know what to expect with every order. For further shipping-related questions, contact us at support@goodlifestore.shop.
1. Shipping Cost & Eligibility
- Free Shipping for All Orders: We offer permanent free shipping for every order placed on Goodlife—no minimum purchase value, no hidden fees. Whether you’re buying a small gardening tool or a set of kitchenware, your items will be delivered to your door at no extra cost.
- No Restrictions: This free shipping policy applies to all product categories (e.g., outdoor gear, indoor cleaning supplies) and most shipping destinations (see Section 2 for details).
2. Shipping Destinations
We currently deliver to most regions worldwide, including major countries in North America, Europe, Asia, and Australia. If you’re unsure whether we ship to your location (e.g., remote areas or specific countries), please send your full shipping address to support@goodlifestore.shop—our team will confirm eligibility and delivery options for you promptly.
3. Order Processing Time
After you place an order:
- Our team will verify your order details (e.g., product stock, shipping address) and prepare your items for shipment within 1-3 business days.
- Business days exclude weekends and public holidays—if you place an order on a Friday or holiday, processing will start on the next business day.
- You’ll receive an order confirmation email immediately after checkout, and a separate shipping notification once your package is dispatched.
4. Delivery Timeframes
Delivery times vary by destination, but most orders arrive within the following windows:
- Major Regions (e.g., U.S., U.K., Germany, Japan): 5-10 business days from the date of dispatch.
- Remote Areas: 7-13 business days (additional 2-3 days due to longer transit routes).
- Note: Delivery may be delayed by unforeseen circumstances, such as extreme weather, customs clearance delays, or holiday peak periods. If your order is delayed beyond the estimated timeframe, contact support@goodlifestore.shop with your order number—we’ll track your package and update you promptly.
5. Missing or Damaged Packages
- Missing Packages: If your tracking shows “delivered” but you haven’t received your package, contact us at support@goodlifestore.shop within 3 days of the marked delivery date. We’ll work with the courier to investigate (e.g., check delivery notes, confirm drop-off location) and assist with resolving the issue.
- Damaged Packages: If your items arrive damaged or broken, take clear photos of the package and the damaged products, then send them to support@goodlifestore.shop within 7 days of delivery. We’ll arrange for a free replacement or full refund, with no extra steps required.
- Last updated: [Current Date, August 2025]