Refund policy
At Goodlife, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, so you can shop with confidence. For any questions about refunds, please contact us at support@goodlifestore.shop.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return window: You must request a refund within 30 days of receiving your package (for general returns) or within 7 days of receiving your package (for defective, damaged, or incorrect items).
- Item condition: For general returns, items must be unused, in their original packaging, and in the same condition as when you received them (e.g., no scratches, missing parts, or signs of use). Customized or personalized items are only eligible for refunds if they are defective.
- Proof of purchase: You must provide your order number (found in your order confirmation email) when requesting a refund.
2. Refund Request Process
To initiate a refund, follow these simple steps:
- Step 1: Contact us: Send an email to support@goodlifestore.shop with your order number, the reason for the refund, and clear photos of the item (especially for defective or damaged products—this helps us resolve your request faster).
- Step 2: Receive approval: Our team will review your request within 24-48 business hours. If approved, we’ll send you a prepaid return shipping label (for general returns) and detailed instructions on how to send the item back. For defective/incorrect items, we may waive the return requirement and process a refund or replacement directly.
- Step 3: Return the item (if required): Pack the item securely, attach the prepaid label, and drop it off at the designated shipping location. Please keep the return tracking number for reference.
3. Refund Processing & Timing
- Inspection: Once we receive your returned item (usually within 2-3 business days of delivery to our warehouse), we’ll inspect it to confirm it meets the refund eligibility criteria.
- Refund issuance: If the inspection passes, we’ll process your refund immediately. Refunds are credited to your original payment method (e.g., credit card, PayPal).
- Timing: The time it takes for the refund to appear in your account depends on your payment provider—typically 3-7 business days. If you haven’t received your refund after 7 days, please email support@goodlifestore.shop with your refund reference number, and we’ll assist you.
4. Exceptions to Refunds
The following cases are not eligible for refunds:
- Items returned after the 30-day (or 7-day) window.
- Items that are used, damaged by the customer, or missing original packaging/parts.
- Customized or personalized items that do not have a manufacturing defect.
- Shipping costs for return packages (unless the return is due to our error, e.g., defective or incorrect items—we cover return shipping in these cases).
5. Contact Us for Refund Inquiries
If you have questions about the status of your refund, need help with a refund request, or have concerns about our policy, please reach out to our team via support@goodlifestore.shop. We’re committed to resolving your issues promptly and fairly.
Last updated: [Current Date, August 2025]