Shipping Information
1. Free Shipping Policy: At Goodlife, we are proud to offer permanent free shipping for all orders**—no minimum purchase requirement, no hidden fees. Whether you’re buying a compact gardening tool, a high-performance cleaning device, or a set of kitchenware, your items will be delivered to your doorstep at no extra cost.
2. Processing Time: After you place an order, our team will process it within 1-3 business days. This includes verifying your order details, checking product stock, and preparing your items for shipment. You will receive an email notification with tracking information once your package has been dispatched.
3. Delivery Time: Delivery times vary slightly by region, but most orders arrive within 5-10 business days from the date of dispatch. For remote areas, delivery may take an additional 2-3 business days. Please note that delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances—we will keep you updated if there are any delays.
4. Shipping Destinations: Currently, we offer shipping to most regions. If you have questions about whether we ship to your location, feel free to contact our customer service team for confirmation.
Returns & Refunds
1.Return Eligibility: We want you to be completely satisfied with your purchase. If you are not happy with your item(s) for any reason, you may request a return within 30 days of receiving your package. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Customized or personalized items are not eligible for return unless they are defective.
2. Return Process:
- Step 1: Contact our customer service team via email (support@goodlife.com) or our online contact form, providing your order number, the reason for the return, and clear photos of the item(s) (if applicable).
- Step 2: Once your return request is approved, we will send you a prepaid return shipping label and detailed instructions on how to send the item(s) back to us.
- Step 3: Pack the item(s) securely and attach the prepaid return label to the package. Drop off the package at the designated shipping location.
3. Refund Processing: After we receive and inspect your returned item(s) (usually within 2-3 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to your original payment method, and the processing time may vary depending on your payment provider (typically 3-7 business days). You will receive an email notification once the refund has been initiated.
4. Defective or Wrong Items: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your package. Provide your order number and clear photos of the issue, and we will arrange for a free replacement or a full refund (including any associated costs, if applicable) at your convenience. We may ask for additional information to resolve the issue quickly.
